Mystery technical conundrum solved

Ever since we moved in, the door entry system in our ground floor lobby has appeared to be broken. If you tap in our apartment number the display simply states ‘Resident not present’. This is a bit irritating – only a bit, as most visitors come up from the basement car park, where there is no entry system at all, but that’s another story.
I have probably logged three calls about our lobby entry system. Each time I get an SMS a few days later saying that the issue has been solved. I then go downstairs at the next opportunity, test it, see the same error and log another call when I get around to it.
This time I specifically asked them to call me after they had tested it. The engineer duly called me on the intercom from downstairs, everything appearing to work fine. He then came up to talk to me.
Apparently it’s been working perfectly from day one – but you have to put a zero in before the apartment number you’re dialling.
The engineer told me this, smiling away. When I asked how anyone was supposed to know that this mysterious zero was needed, he just shrugged and said that part wasn’t his job.
A certain resident has now stuck a printed sign on our entry system now telling people to dial zero before the apartment number, hopefully solving Zafaraan 2’s ‘faulty’ system once and for all. Meanwhile residents across all the other buildings in this development are doubtless logging calls for their ‘faulty’ systems and the contractor is probably employing a full time engineer to go around ‘fixing’ them.

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Mystery technical conundrum solved

Ever since we moved in, the door entry system in our ground floor lobby has appeared to be broken. If you tap in our apartment number the display simply states ‘Resident not present’. This is a bit irritating – only a bit, as most visitors come up from the basement car park, where there is no entry system at all, but that’s another story.
I have probably logged three calls about our lobby entry system. Each time I get an SMS a few days later saying that the issue has been solved. I then go downstairs at the next opportunity, test it, see the same error and log another call when I get around to it.
This time I specifically asked them to call me after they had tested it. The engineer duly called me on the intercom from downstairs, everything appearing to work fine. He then came up to talk to me.
Apparently it’s been working perfectly from day one – but you have to put a zero in before the apartment number you’re dialling.
The engineer told me this, smiling away. When I asked how anyone was supposed to know that this mysterious zero was needed, he just shrugged and said that part wasn’t his job.
A certain resident has now stuck a printed sign on our entry system now telling people to dial zero before the apartment number, hopefully solving Zafaraan 2’s ‘faulty’ system once and for all. Meanwhile residents across all the other buildings in this development are doubtless logging calls for their ‘faulty’ systems and the contractor is probably employing a full time engineer to go around ‘fixing’ them.

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